 Detailed analysis of system and project requirements to plan for IT
 enhancements and acquisitions |
Project management and oversight to ensure on-time and on-budget projects
that meet specified requirements |
Quality assurance, compliance monitoring, and independent verification and
validation (IV&V) to provide confidence in administrative programs and
technical efforts |
Operational analysis and business process reengineering to improve the
efficiency and effectiveness of organizations and systems |
| Policy and procedure development to strengthen internal controls and improve performance |
Data conversion design and implementation to move organizations from old
systems to new technology |
Software testing to evaluate a system’s compliance with its specified
requirements |
Training program development and implementation, including planning and
production of user documentation and training materials, to prepare users and organizations for new programs and applications |
| Technical writing to explain software to technical and nontechnical audiences |
Help desk management, operations and support to assist users with
applications and procedures or clients with program access |
